Refund and Cancellation Policy


If due to some reason, the samples could not be processed at the laboratory, the user will have a choice to ask for a re-sample collection or a complete refund. Humain Health will bear all the costs for a re-appointment for sample collection or provide the refunds for the test (within 7 working days), as requested by the Customer.

Diagnostic Service

Company shall process the cancellation or refund request from the Customer as per the below mentioned terms and conditions:

  • 1. No Refund for slot cancellation, If refund is requested after actual appointment booking time or the samples are already collected, irrespective of slot booking time.
  • 2. Full Refund will be processed if Humain Health cancels the booking for any reason.